Shipping & Turnaround Info

Turnaround Times

Most of our items are custom made, and so we do have a turnaround time, which usually sits around 2-3 weeks, though can be 4-5 weeks if we are particularly busy. Current lead times can be found in the website header/logo. If you genuinely need an item earlier than our stated turnaround time please contact us, ideally before placing your order, or as soon as possible. We will always try to deliver orders in time for holidays/events but we can only do this if we know in advance.

The standard Vari-Fit range is held in stock, and ships within 2-3 working days.

Shipping

UK orders are shipped via Royal Mail first class, or Royal Mail first class recorded, depending on the service you choose at checkout. Once dispatched these services usually take 1-3 working days. If you haven't received your order 7 working days after dispatch please contact us.

EU orders are shipped Via Royal Mail tracked airmail, and usually take 7-14 working days to arrive after dispatch. This is a trackable service.

Rest of the world orders (excluding USA & Canada, for whom we have independent websites and distributors) are shipped via courier, either DPD or Parcelforce, due to the disproportionate number of unsuccessful deliveries to these places. These services take 4-7 working days and are fully tracked.

Free Shipping

Due to the need to use couriers to ship outside of the EU, we have unfortunately had to change the parameters of our free shipping eligibility. Shipping is now free within the EU over £35, ​and orders outside of the EU ship free over £75. Those ordering from outside of the EU who are eligible for free shipping please contact us before ordering for a shipping code.

 

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